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FAQ
Frequently Asked Questions (FAQ)
Welcome to AllNova.shop – your trusted destination for stylish clothing and premium bags. Below you’ll find answers to the most common questions from our customers. If you don’t see your question here, feel free to reach us anytime at 22123288@qq.com.
1. What types of products do you sell?
We specialize in fashion clothing and high-quality bags for men and women. Our collections include casual wear, business attire, seasonal styles, and versatile accessories. In addition, we offer handbags, backpacks, totes, and crossbody bags designed for both style and functionality.
2. Are your products authentic?
Yes. Every item available on AllNova.shop is sourced from trusted manufacturers and inspected to ensure high standards of quality, craftsmanship, and durability. We take pride in offering products that look good, feel good, and last long.
3. How do I place an order?
Placing an order is quick and easy:
- Browse our catalog and select your desired products.
- Choose the size, color, or variation (if applicable).
- Click “Add to Cart” and proceed to checkout.
- Enter your shipping and payment information.
- Confirm your order – you will receive an email confirmation immediately.
4. What payment methods do you accept?
We accept a wide range of secure payment options, including:
- Major credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Bank transfer (where applicable)
All payments are processed through secure gateways to ensure your data remains safe.
5. Where do you ship?
We ship worldwide. Delivery times and costs vary depending on your location:
- Domestic orders (within our primary shipping region): usually 5–10 business days.
- International orders: typically 10–20 business days, depending on customs clearance.
6. How much is the shipping fee?
Shipping fees are calculated at checkout based on your location and the size/weight of your order. Occasionally, we offer free shipping promotions, so keep an eye on our homepage or subscribe to our newsletter for updates.
7. Can I track my order?
Yes. Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the courier’s platform.
8. Do you accept returns or exchanges?
Absolutely. We want you to be 100% satisfied with your purchase.
- Returns: You may return unworn, unused items within 14 days of receiving them.
- Exchanges: If you need a different size or color, you can request an exchange within the same time frame.
Please note: Items must be returned in their original packaging with tags attached. Certain sale or clearance items may not be eligible for return.
9. How do I initiate a return or exchange?
To request a return or exchange:
- Contact us at 22123288@qq.com with your order number and reason for return.
- We will provide you with return instructions and the return shipping address.
- Once we receive your item, we will process the refund or send the replacement product.
10. Who pays for return shipping?
Return shipping costs are generally the responsibility of the customer, unless the product arrived damaged, defective, or incorrect. In such cases, AllNova.shop will cover the return shipping fee.
11. What if I receive a damaged or wrong item?
If your order arrives damaged or incorrect, please email us at 22123288@qq.com within 48 hours of receiving your package. We will arrange a replacement or a full refund at no extra cost to you.
12. How do I choose the right size?
We provide detailed size charts for clothing items on each product page. Please check your measurements carefully before ordering. If you are unsure, feel free to contact us and we’ll help you find the right fit.
13. Do you offer discounts or promotions?
Yes, we regularly run seasonal sales, exclusive discounts, and bundle offers. Subscribe to our newsletter or follow our social media accounts to stay updated on the latest deals.
14. Is my personal information safe?
Yes. AllNova.shop uses advanced SSL encryption and secure payment gateways to ensure all your personal and financial information is protected. We never share your data with third parties without your consent.
15. How can I contact customer service?
For any questions, concerns, or feedback, you can contact us directly at:
📧 Email: 22123288@qq.com
Our support team aims to respond within 24 hours on business days.
16. Do you accept bulk or wholesale orders?
Yes. If you are interested in bulk purchasing or wholesale inquiries, please contact us at 22123288@qq.com with your requirements. We’ll be happy to provide you with special pricing and tailored solutions.
17. What makes AllNova.shop different?
We are passionate about offering a seamless shopping experience, combining quality fashion, stylish bags, reliable customer support, and secure worldwide shipping. With us, you don’t just shop – you enjoy a curated fashion journey.
✨ Thank you for choosing AllNova.shop – where style meets confidence.